1.The fragmentation of the industry & its trade associations
2. Training & Education
3. The Lack of Data on Business Travel & Tourism
4. The Impact of New Technologies
5. Meeting the needs of women business traveller
6. Meeting the needs of disabled travellers
7. Satisfying the consumer & the customer
8. The balance between work & play & the relief of the stress
9. Evaluating industry performance objectively
10. Reducing the negative environmental impacts
11. Funding & managing destination marketing
12. Managing the cross-cultural nature
Source:
Business Travel and Tourism (2001) by Swarbrooke, J. & Horner, S. Butterworth Heinemann.
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