When your objectives are not being met, you have a problem. A problem exists whenever objectives are not being met. Problem solving is the process of taking corrective action in order to meet objectives. Decision-making is the process of selecting a course of action that will solve a problem. Decisions must be made when you are faced with a problem.All managers perform the same four functions: planning, organizing, leading, and controlling. While performing these functions, managers must make decisions.
The decision-making model is a six-step process for arriving at a decision and involves (1) classifying and defining the problem or opportunity, (2) setting objectives and criteria, (3) generating creative and innovative alternatives, (4) analyzing alternatives and selecting the most feasible, (5) planning and implementing the decision, and (6) controlling the decision.
References:
1. Lussier, R. N. (2006). Management Fundamentals, (3rd ed.). Thomson.
2. Robbins, S.P. & Coulter, M. (2005). Management, (8th ed.). Pearson-Prentice Hall-New Jersey.
3. Schermerhorn, J. R. (2005). Management, (8th ed.). John Wiley & Sons, Inc.
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